The specialist will need to create and maintain thorough knowledge base articles from incident documentation of common issues and maintenance. The specialist is responsible for configuring some IT equipment before it arrives at the office for install. The specialist is responsible for educating customer on proper use and maintenance and advice on simple troubleshooting procedures. ![]() Will be able to handle all Tier 1 support and coordinate with any outside vendors for additional support when required. The BencoNET Support Specialist will be responsible for delivering a superior customer service experience integrating and networking all dental equipment into the office's SMB network. Problem resolution may involve the use of diagnostics and help request tracking tools. The specialist should understand Practice Management and Imaging Software, and Digital Dentistry Equipment, be able to integrate all into SMB networks, and show willingness to learn and apply new technologies. ![]() This includes receiving, prioritizing, documenting and actively resolving end user help requests. The specialist ensures proper dental technology operations so that offices can accomplish their business tasks. The specialist will assist field support technicians with onsite implementation of IT and dental equipment. Provide remote support and diagnosis of remote SMB Dental office networks and digital dental equipment. In the BencoNET Support Specialist position, you will: Opportunities to join resource groups that promote Diversity, Equity, and Inclusion.Certified as a FORTUNE Great Place to Work.Caring Family Culture Toward all Associates.Associate Discounts and Community Giveback Programs.401k Package, Paid Time Off Program, and Profit Sharing. ![]() Medical, Dental and Vision Benefits Effective on Day 1.Please review the description below carefully to ensure that this position is the perfect match for you! Software and IT Solutions Technician Position at Benco DentalĪt Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward.
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